Better Online Terms and Conditions

Terms of Use ("Terms")

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using the websites www.betterkitchens.co.uk, www.betterworktops.co.uk, www.betterbedrooms.co.uk, and www.betterbaths.co.uk (collectively referred to as the "Services") operated by Better Kitchens Ltd ("us", "we", or "our").

Better Worktops, Better Bedrooms, and Better Baths are trading names of Better Kitchens Ltd.

Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Services.

By accessing or using the Services you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Services.

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Services, and supersede and replace any prior agreements we might have between us regarding the Services.

Welcome to Better Kitchens Ltd websites terms and conditions for use. These terms and conditions apply to the use of the websites www.betterkitchens.co.uk, www.betterworktops.co.uk, www.betterbedrooms.co.uk, and www.betterbaths.co.uk. By accessing these websites and/or placing an order, you agree to be bound by these terms and conditions. Using these websites indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use these websites.

The websites are operated by:
Better Kitchens Ltd, a company registered in England and Wales, which also operates under the trading names Better Worktops, Better Bedrooms, and Better Baths. The registered office is at Unit 6 & 7, 12 Beaufighter Road, Weston-super-Mare, North Somerset, BS24 8EE.
Our company registration number is 06029495.
Our VAT registration number is 891877461.
Our contact details are as follows:

Trading address:
Better Kitchens Ltd
Unit 6 & 7, 12 Beaufighter Road
Weston-super-Mare
North Somerset
BS24 8EE
United Kingdom

Telephone number: 01934 813201


INTRODUCTION
1.1 You will be able to access most areas of these Websites (www.betterkitchens.co.uk, www.betterworktops.co.uk, www.betterbedrooms.co.uk, and www.betterbaths.co.uk) without registering your details with us. Certain areas of these Websites are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check these Websites from time to time to review the then-current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of these Websites. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use these Websites.

ORDERING FROM US
2.1 You are deemed to have placed an order with us by ordering via our online checkout process on any of the Websites (www.betterkitchens.co.uk, www.betterworktops.co.uk, www.betterbedrooms.co.uk, and www.betterbaths.co.uk) OR verbally by phone. As part of our online checkout process, you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.

DELIVERY OF GOODS TO YOU
3.1 We will deliver the Goods ordered by You from any of our Websites (www.betterkitchens.co.uk,www.betterworktops.co.uk,www.betterbedrooms.co.uk, and www.betterbaths.co.uk) to the address You give us for delivery at the time You make your order, and in accordance with the level of delivery service You have selected at the time You make Your order.

3.2 You will become the owner of the Goods You have ordered when they have been delivered to You. Once Goods have been delivered to You, they will be held at Your own risk and We will not be liable for their loss or destruction.

3.3 Any dates specified by Us for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.

3.4 Subject to the other provisions of these terms and conditions, We shall not be liable for any direct, indirect, or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods nor shall any delay entitle You to terminate the Contract unless such delay exceeds 30 days and subject to our CANCELLATION AND RETURNS POLICY. See section 6.4.

3.5 If for any reason You fail to accept delivery of any of the Goods, or We are unable to deliver the Goods on time because You have not provided appropriate labour, instructions, documents, licenses or authorisations:
(A) risk in the Goods shall pass to You;
(B) the Goods shall be deemed to have been delivered; and
(C) We may store the Goods until delivery, whereupon You shall be liable for all related costs and expenses (including, without limitation, storage, costs of rearranging delivery and insurance).

3.6 You must ensure that, at Your own expense, adequate and appropriate equipment and manual labour is available for unloading the Goods at the place where the Goods are to be delivered according to the delivery service You selected at the time You made Your order.

3.7 We may deliver the Goods to You by separate instalments. In such cases, We will endeavour to coordinate the separate deliveries as much as possible.

3.8 Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment entitles You to repudiate or cancel any other Contract or instalment.

3.9 Upon delivery of the Goods, You are responsible for inspecting the Goods and reporting to Us within 2 working days any alleged defect, fault or error before the Goods are used or fitted. Any liability of Us for delayed, defective, faulty or non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time. We shall have no liability for any claim in respect of an alleged defect, fault or error which would be apparent on inspection before use or fitting.

NON-DELIVERY
4.1 The quantity of any delivery of Goods as recorded by Us or Our suppliers upon dispatch from Our or Our supplier’s place of business shall be conclusive evidence of the quantity received by You on delivery unless You can provide conclusive evidence proving the contrary.

4.2 We shall not be liable for any non-delivery of Goods (even if caused by Our own negligence) unless You give written notice to Us of the non-delivery within 2 working days of the date when the Goods would in the ordinary course of events have been received.

4.3 Any liability of Us for non-delivery of the Goods, whether ordered through www.betterkitchens.co.uk, www.betterworktops.co.uk, www.betterbedrooms.co.uk, or www.betterbaths.co.uk, shall be limited to replacing the Goods within a reasonable time.

4.4 If You, the Customer, are not present on an agreed delivery day and the Goods are not delivered due to this, then a re-delivery charge will be applied at the current delivery rate for the products ordered.

PRICING
5.1 All prices are shown without VAT and with VAT (where applicable) at the current rates on our Websites (www.betterkitchens.co.uk,www.betterworktops.co.uk,www.betterbedrooms.co.uk, and www.betterbaths.co.uk). We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

5.2 Where we charge separately for packing, carriage, and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on these Websites.

5.3 Our prices are reviewed periodically and any changes will be reflected in the prices displayed online across all our Websites.

CANCELLATION AND RETURNS POLICY
PLEASE NOTE: Our kitchens (Includes kitchen Units/Carcasses and anything constructed from MFC carcase material or Kitchen Doors and their related products that are produced in the same finish/colour as the door style, e.g. End Panels, Plinth, Trims, etc) are 'Made to Order' and cannot be cancelled or returned for any reason and are subject to our CANCELLATION AND RETURNS POLICY. See section 6.4.

6.1 If you wish to cancel your order made on any of our Websites (www.betterkitchens.co.uk,www.betterworktops.co.uk,www.betterbedrooms.co.uk, and www.betterbaths.co.uk):
(a) you can notify us by logging into your account and raising a support ticket before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 6.2 below.

6.2 You can return goods you have ordered from us (excluding items which are 'made to order' or other 'special order items') for any reason at any time within 14 days of receipt for a refund (full refund only available if unopened and in resalable condition i.e. not covered in customers packing tape, cup marks, etc) or exchange. - PLEASE NOTE: WE DO NOT REFUND DELIVERY CHARGES AND A 25% RESTOCKING FEE MAY BE CHARGED ON ALL NON-FAULTY RETURNS. Kitchen Carcasses and Kitchen Doors are 'Made to Order', and made to your chosen specification, and thus are not returnable or cancel-able. Kitchen Appliances, Sinks, Taps, and Worktops are not stock items and are ordered on request. These are classed as 'special order items'. The costs and risks of returning goods to us shall be borne by you.

6.2a Standard Worktops can be returned within 7 days but will incur a collection charge of £40 plus VAT at the current rate and a restocking charge of 30% of the order value. Worktop returns after 7 days will not be accepted. Bespoke Worktops are 'Made to Order', and made to your chosen specification, and thus are not returnable or cancel-able.

6.3 Upon receipt of the goods, we will give you a full refund of the amount paid or an exchange credit as required.

6.4 The rights to cancel or return the goods to us as referred to in clause 6.3 will not apply in the following circumstances: -
in the event that the product has been used, purchased from point of sale (face-to-face), or any products that we have made to order and/or customised or specifically ordered for you through any of our Websites.

The provisions of this clause 6.4 do not affect your statutory rights.

BESPOKE, CUSTOM-MADE AND PAINTED KITCHEN PRODUCTS

6.5. Customer Responsibility
It is the customer’s responsibility to provide accurate measurements, specifications, paint colour codes for bespoke colour options, and any special instructions when placing an order. Better Kitchens cannot be held liable for errors or defects in products resulting from incorrect or incomplete information provided by the customer.

6.6. Non-Cancellable and Non-Returnable Items
Products that are made to your specific requirements, including painted kitchens and bespoke kitchen units, are non-cancellable and non-returnable once production has commenced or the products have been delivered, unless an error has been made by Better Kitchens during manufacturing.

6.7. Painted Kitchen Orders
(a) Bespoke painted kitchen orders may have minor colour variances between production batches. While we strive for consistency, an exact match cannot be guaranteed.
(b) Paint batches are held for 30 days after production begins. Any additional items requested after this time may incur additional fees and may exhibit slight colour variances.
(c) Painted products are crafted using natural materials that may develop minor cracks along joints over time. Touch-up paints are available upon request to address these minor imperfections and ensure your kitchen maintains its pristine appearance.
(d) The paint colours shown on sample doors are for guidance only and may vary slightly from the final product due to batch differences.
(e) Painted finishes may exhibit slight variations in sheen levels, which are a normal characteristic of bespoke products.
(f) Paint hardens fully over the first 4 weeks after application. To prevent damage, care should be taken during installation, or where possible, painted items should be left to harden fully before being installed.

6.8. Timber Kitchen Orders
(a) Timber is a natural material with unique features, such as knots, grain patterns, and medullary rays. These variations are inherent and contribute to the character of the product.
(b) Changes in environmental factors, such as temperature, light, and humidity, may cause subtle movement in timber products or the appearance of ‘Hairline Cracks’ along joints in painted finishes. These are normal characteristics and do not affect functionality. Touch-up paints are available to address minor surface issues that may arise.

6.9. Inspection and Quality Standards
(a) All painted and timber products are inspected to ensure high-quality finishes. Inspections are carried out at arm’s length, which is the industry-standard method for assessing such products.
(b) Products are not scrutinised under close-up conditions, as minor inclusions or surface variations may occur due to the nature of the materials. These are within standard tolerances and do not impact the overall durability, aesthetic, or functionality of the product.

LICENCE
7.1 You are permitted to print and download extracts from the Websites (www.betterkitchens.co.uk, www.betterworktops.co.uk, www.betterbedrooms.co.uk and www.betterbaths.co.uk) for your own use on the following basis:
(a) no documents or related graphics on these Websites are modified in any way;
(b) no graphics on these Websites are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.

7.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on these Websites (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from these Websites other than in accordance with clause 7.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use these Websites automatically terminates and you must immediately destroy any downloaded or printed extracts from these Websites.

7.3 Subject to clause 7.1, no part of these Websites may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

7.4 Any rights not expressly granted in these terms are reserved.

SERVICE ACCESS
8.1 While we endeavour to ensure that the Websites (www.betterkitchens.co.uk, www.betterworktops.co.uk, www.betterbedrooms.co.uk, and www.betterbaths.co.uk) are normally available 24 hours a day, we will not be liable if for any reason these Websites are unavailable at any time or for any period.

8.2 Access to these Websites may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for reasons beyond our control.

VISITOR MATERIAL AND CONDUCT
9.1 Other than personally identifiable information, which is covered under the Privacy Policy (www.betterkitchens.co.uk/privacy-policy, www.betterworktops.co.uk/privacy-policy, www.betterbedrooms.co.uk/privacy-policy, and www.betterbaths.co.uk/privacy-policy), any material you transmit or post to these Websites will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

9.2 You are prohibited from posting or transmitting to or from these Websites any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licenses and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offense, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

9.3 You may not misuse the Websites (including, without limitation, by hacking).

9.4 We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 9.2 or 9.3.

LINKS TO AND FROM OTHER WEBSITES
10.1 Links to third-party websites on these Websites are provided solely for your convenience. If you use these links, you leave these Websites. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to these Websites, you do so entirely at your own risk.

10.2 If you would like to link to these Websites, you may only do so on the basis that you link to, but do not replicate, the home pages of these Websites, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Better brand logos on www.betterkitchens.co.uk, www.betterworktops.co.uk, www.betterbedrooms.co.uk or www.betterbaths.co.uk;
(b) you do not create a frame or any other browser or border environment around these Websites;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Better Kitchens trademarks displayed on these Websites without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person, or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 10.2 for breach of these terms and to take any action we deem appropriate.

10.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 10.2.

REGISTRATION
11.1 To register with www.betterkitchens.co.uk, www.betterworktops.co.uk, www.betterbedrooms.co.uk or www.betterbaths.co.uk you must be over eighteen years of age.

11.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.

11.3 Responsibility for the security of any passwords issued rests with you, and if you know or suspect that someone else knows your password, you should contact us immediately.

11.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

DISCLAIMER
12.1 While we endeavour to ensure that the information on these Websites is correct, we do not warrant the accuracy and completeness of the material on these Websites. We may make changes to the material on these Websites, or to the products and prices described in them, at any time without notice. The material on these Websites may be out of date, and we make no commitment to update such material.

12.2 The material on these Websites is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with these Websites on the basis that we exclude all representations, warranties, conditions, and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to these Websites.

LIABILITY
13.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering these Websites), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with these Websites in any way or in connection with the use, inability to use or the results of use of these Websites, any websites linked to these Websites or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing these Websites or your downloading of any material from these Websites or any websites linked to these Websites.

13.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

13.3 If your use of material on these Websites results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

13.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of these Websites, or the use by any other person using your registration details.

GOVERNING LAW AND JURISDICTION
14.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

14.2 We do not warrant that materials/items for sale on the Websites are appropriate or available for use outside the United Kingdom. It is prohibited to access the Websites from territories where their contents are illegal or unlawful. If you access these Websites from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

MISCELLANEOUS
15.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

15.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

15.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

Contact Us

If you have any questions about these Terms, please contact us.

Unit 6 & 7, Beaufighter Road
Weston-super-Mare
BS24 8EE
North Somerset
Phone number: 01934 813201