Better Online Privacy policy

Better Kitchens is committed to preserving the privacy of all visitors to our websites, including www.betterkitchens.co.uk, www.betterbedrooms.co.uk, www.betterworktops.co.uk, and www.betterbaths.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By visiting, registering, or placing an order on any of our websites, you consent to the collection, use, and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register, or order products or services on any of our websites, you may be asked to provide certain information about yourself, including your name, contact details, and credit or debit card information. Payment details are handles by a secure third party, and are never stored by us. We may collect information to assist our processing of your order from your usage of our websites, from messages you send to us through our websites, and emails or letters you send to us. To maintain customer service standards and assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our websites and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will use and analyse the information we collect to administer, support and improve our business.

In particular, we may use your information to contact you for your views on our services, and to notify you occasionally about important changes or developments to the websites or our services. Furthermore, with your consent, we might also use your information to let you know by email about other products and services which we offer that may be of interest to you. If you change your mind about being contacted in the future, please let us know.

DISCLOSURE OF YOUR INFORMATION

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties. This does not extend to trusted third parties who assist us in operating our website, conducting our business, or servicing you. All engaged third parties have business processes which mandate that this information is kept confidential. 

We may release your personal information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. 

Non-personally identifying information may be provided to other parties for marketing, advertising, or other uses.

Where you have consented when providing us with your details, we may also allow other companies in our group to contact you occasionally about products and services that may be of interest to you. They may contact you by email or via SMS message. If you change your mind about being contacted by us in this way in the future, please let us know at customerservices@betterkitchens.co.uk or opt out using your My Account page.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

SECURITY AND DATA RETENTION COOKIES

Cookies are small amounts of information which we may store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions, which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at customerservices@betterkitchens.co.uk.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction, and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you, and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at customerservices@betterkitchens.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

GOOGLE ANALYTICS
We make use of Google's Analytics features to monitor and measure website traffic, and to ensure that our User's Experiences are optimised. We do this through the Google Analytics tracking cookies. Analytics tracking data is not shared with Third Parties.

Should you wish to opt out of any Google Analytics tracking, we encourage you to visit Google's opt-outs page where you will find all the tools you need.

 
CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted on the websites and, where appropriate, through email notification.
This Privacy Policy, including our Cookie Policy, applies to your use of our Services.

CONTACT

All comments, queries, and requests relating to our use of your information are welcomed and should be addressed to customerservices@betterkitchens.co.uk.