4 Steps for a smooth kitchen delivery and installation

Step 1: Getting Ready for Your Delivery

Depending on your chosen delivery type, there are safety requirements we need you to meet on the day of delivery:

Standard Delivery (1 Person)

This is our most common type for complete kitchen orders.

Requirements: As this is a 1 Person delivery service, health and safety regulations require you to have 2 able-bodied persons onsite on the delivery day to lift the items from the delivery van into your property. Failure to provide the required help will necessitate a rescheduled delivery and additional charges.

Premium Delivery (2 Person)

This premium service is perfect if you're unable to arrange for extra help. The driver and mate will move the items into a ground floor room of your choice.

Requirements: Only one person is required to be onsite to check the quantities of items and sign any delivery notes.

Important Note: As kitchen units, worktops & appliances can be heavy and cumbersome, we advise covering any walls or floors to prevent damage during the delivery process*.

Step 2: The Day of Delivery

We aim to deliver your kitchen on the day specified in your order confirmation email. However, we might need to arrange a Follow-on delivery for various reasons (e.g., unforeseen issues discovered by the installer, delayed or quality control failed items). We always aim to expedite such orders, despatching them via an Express Delivery Service where possible.

Important Note: If you're employing a kitchen fitter, we recommend waiting until your kitchen has been fully delivered. Inform your Installer/Fitter about our Follow-on delivery process, so they plan their time accordingly, considering potential contingencies*.

Step 3: Checking Your Order

Despite our reputation for good deliveries, damages can occasionally occur. Should this happen, we need to know within 48 hours of the delivery to minimise delays and additional costs. As above, we will always expedite Extras, Delayed or Remedial items, despatching them via an Express Delivery Service where possible.

Step 4: Getting Ready for Installation**

At this point, your order should be complete with any follow-on items processed and on their way to you. It's crucial that the installer/fitter has the correct set of kitchen plans to prevent confusion, which can slow down the installation and may require ordering replacement items.

If you've produced kitchen plans using our online planner, ensure that your installer/fitter has access to these plans.
Contact our sales team if you need further advice.

Better Kitchens Ltd will not be liable for costs of damages to property during the delivery process. Better Kitchens Ltd will cover the costs of any products purchased from Better Kitchens Ltd that are damaged during the delivery process.